A calm, professional answer every time.
Physios, osteopaths, counsellors, dentists and private clinics are with clients when the phone rings. QuadCalls answers politely, takes appointment requests and messages, and never gives advice you have not written.
Sophie is on a call
Example call · Oakfield Plumbing
Hi, thanks for calling Oakfield Plumbing. I'm Sophie, the virtual assistant. Can I take your name?
It's Priya. My boiler's lost pressure and there's no hot water.
Sorry to hear that, Priya. What's the postcode where the boiler is?
RG4, in Caversham.
Thanks. That's in our area. Is anyone vulnerable at home, or can it wait until tomorrow morning?
Sent to you straight away
New job: boiler, no hot water
Priya · RG4 Caversham · wants a visit tomorrow AM · call back on the number ending 4417
Flagged for you
Calls that matter most
- Requests to cancel or move today's appointments
- Callers in pain or distress (it can put them through)
- Messages from other professionals
You choose exactly what counts as urgent and who it rings.
Take appointment requests
What you'll know before you call back
- New or existing client
- What the appointment is for
- Preferred days and times
- How they heard about you
Plus the caller's name, number and the best time to ring them.
Pricing
Free for 3 months. Then from £24 a month.
No contract and no setup fee. Cancel any time from your dashboard.
Starter
£24 /month + VAT
First 3 months free
- Your own 020 number
- Up to 30 calls a month
- Email summary after every call
- 1 person to put calls through to
Pro
£49 /month + VAT
First 3 months free
- Your own 020 number
- Up to 100 calls a month
- Email alerts, plus text alerts (coming soon)
- Up to 5 people, with rules for who gets which calls
- Upload price lists and FAQs
Extra calls beyond your plan are 50p each. You can change plan at any time.
FAQ
Questions from clinics and therapists
Will it give medical advice?
No. It only says what you have written, and for anything clinical it takes a message or puts the caller through to you.
Is the data kept private?
Calls are handled in the UK and EU, notes are deleted after 90 days, and you act as the controller of your clients' data.
Do I keep my own phone number?
Yes. You get a new London 020 number for your assistant. Either give it out instead of your mobile (on your website, cards, van or Google profile), or keep your current number and set your phone to divert calls you miss to it. The dashboard shows you how for your network.
Will callers know they are talking to an AI?
Yes. Your assistant always introduces itself as your virtual assistant and never pretends to be a person. It's friendly and quick, and most callers just want their message taken and a call back.
What happens with urgent calls?
You decide what counts as urgent, for example a leak, a same-day cancellation or a client with a deadline. Urgent callers can be put straight through to you or whoever you choose, in your hours or around the clock. Callers who ask for a person can be put through too.
Can it answer questions about my prices?
Only the prices you write in your profile or upload in a price list. It never makes up prices, dates or promises. Anything it does not know, it notes for you to answer when you call back.
Stop missing important calls.
Set up in about 10 minutes. Free for 3 months, no card needed.