Privacy notice
Last updated 21 October 2026. QuadCalls is run by Smart 5 Consulting Limited ("we"), company number 12281263, registered in England and Wales. Contact: info@smart5.co.uk.
Who this covers
- Business customers who sign up for QuadCalls. We are the controller of your account data.
- People who call a QuadCalls number. The business you called is the controller of your details. We process them on its behalf, under our data processing terms.
- Website visitors. We are the controller.
What we collect
- Business accounts: your Google name, email address and profile picture (from Google sign-in), your business details, the phone numbers you add for transfers, documents you upload, and usage and billing records.
- Callers: the number you call from, what you say on the call (as text), and the notes taken, such as your name, what the call is about and any details you give. We do not keep audio recordings of calls.
- Website visitors: Google Analytics data, only if you say yes on the cookie banner.
How we use it
- To answer calls for the business, send it the call details and put urgent calls through (on the business's behalf).
- To run your account, check the phone numbers you add, prevent misuse, and bill you (contract and legitimate interests).
- To improve the website, with your consent for analytics.
Who processes it for us
- Amazon Web Services: hosting, phone calls and voices in London (eu-west-2), email in Ireland (eu-west-1), and the AI model (Anthropic Claude through Amazon Bedrock) within the EU, with a fallback to other regions only if the EU service is unavailable.
- Google: sign-in, and analytics if you consent.
We do not sell personal data or use it for advertising. Call content is not used to train AI models.
How long we keep it
- Call notes and transcripts: 90 days, then deleted automatically.
- Uploaded documents and business details: until you delete them or close your account.
- Billing records: 6 years, as required by law.
Your rights
You can ask for a copy of your data, or ask us to correct or delete it, or object to how it is used, by emailing info@smart5.co.uk. If you called a business, we will pass your request to that business, which is responsible for answering it. You can also complain to the Information Commissioner's Office (ico.org.uk).